Returns & Refunds Policy

Because Epock Prints products are 3D printed to order, all sales are generally considered final. We do not accept returns or exchanges for change of mind.

If your order arrives damaged, defective, or you receive an incorrect item, please contact Epock Prints within 7 days of delivery. We will review the issue and, when appropriate, provide a replacement or refund.

Custom and personalized orders are made specifically for the customer and cannot be returned or exchanged once production has begun.

If you need to cancel or change a custom order, please contact us as soon as possible. If production has not yet started, we will make every reasonable effort to accommodate the request.

If Epock Prints determines that a refund is appropriate, the refund will be issued to the original payment method.

For questions about an order, please contact Epock Prints through our Contact page.